1. Introduction
This Privacy Policy explains how Toronto Used Cars Buy N Sell Inc., operating the website located at https://www.torontoused.lol, collects, uses, discloses and protects the personal information of visitors and customers. The website and the services offered through it are developed and maintained by TorontoUsed, the developer responsible for this digital platform.
We are committed to respecting your privacy and handling your personal information in a transparent, lawful and responsible manner. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and you agree to the practices described within it. If you do not agree with any part of this policy, please discontinue use of the website and contact us with any questions using the details provided in the contact section below.
This policy applies to information we collect through the website, through email and telephone communications, through in person visits to our location, and through any other interaction you may have with our team. It does not apply to information collected by third party websites that may be linked from our site, even if those links appear within our pages.
2. Information We Collect
We collect several categories of information to operate our website and to provide our vehicle buying, selling, trade in and consignment services. The information we collect falls into the following broad groups.
Contact information includes your name, email address, telephone number, postal address and any other details you choose to provide when you fill out a form, request a callback or communicate with our team. This information allows us to respond to your inquiries and keep you informed about vehicles and services that may interest you.
Transaction information includes details about vehicles you are interested in, vehicles you wish to sell or trade in, financing preferences, budget ranges and any documents you submit in connection with a purchase or sale. This information is used to process your requests and complete transactions.
Technical information includes your internet protocol address, browser type, device type, operating system, referring pages, pages visited, the dates and times of your visits and other diagnostic data. This information helps us understand how visitors use our website so that we can improve performance and content.
Communication information includes the contents of messages you send to us by email, through contact forms or over the phone, together with records of those communications. We retain these records to provide support, resolve disputes and improve the quality of our service.
We collect only the information that is reasonably necessary to provide our services. Wherever possible, we minimize the amount of personal information we request, and we do not collect sensitive categories of information unless it is strictly required to complete a transaction and you have provided it to us voluntarily.
3. How We Collect Information
We collect information through a variety of methods, each of which is designed to be transparent and to respect your choices.
Information you provide directly is collected when you submit a contact form, send us an email, call our office, speak with a member of our team or complete paperwork during a transaction. This is the primary source of the personal information we hold about you.
Information collected automatically is gathered when you browse our website. As you navigate between pages, our systems may record technical details such as your browser version, the pages you visit and the length of time you spend on each page. This information is collected through server logs and, where applicable, through cookies and similar technologies as described later in this policy.
Information from third parties may be received when you use a service that refers you to us, when a lender or financing partner shares information necessary to complete an application, or when a public registry is consulted to verify vehicle ownership and title history in connection with a sale or trade in.
4. How We Use Your Information
We use the information we collect for legitimate business purposes that are directly related to providing our services and improving your experience. These purposes include the following.
We use your contact information to respond to your inquiries, to schedule appointments and test drives, to provide customer support and to send you information you have requested about vehicles, pricing and services. We may also use this information to send service related updates, such as reminders about appointments or notices about changes to our services.
We use transaction information to process vehicle purchases, sales, trade ins and consignments, to prepare ownership transfer documents, to verify financing eligibility and to fulfill any obligations we have to you under a purchase or sale agreement.
We use technical information to monitor and improve the performance of our website, to diagnose technical problems, to protect against fraud and abuse and to understand aggregate usage patterns so that we can deliver content that is relevant and useful to visitors.
We may also use information in an aggregated or de identified form for analytics, market research and business planning. Aggregated information cannot reasonably be used to identify you personally.
We do not use your personal information to make automated decisions that produce legal or similarly significant effects, and we do not engage in profiling that would materially impact your ability to access our services. Any decision that affects a purchase, sale or trade in is made with the involvement of our team and is based on the information you provide and our own assessment.
5. Legal Basis for Processing
Where applicable law requires a legal basis for the processing of personal information, we rely on one or more of the following grounds.
Consent is relied upon when you voluntarily provide information to us, for example when you submit a contact form or subscribe to receive communications. You may withdraw your consent at any time by contacting us using the details in the contact section of this policy.
Performance of a contract is relied upon when processing is necessary to fulfill a purchase, sale, trade in or consignment agreement, to process a payment or to deliver a vehicle or service you have requested.
Legitimate interests are relied upon when processing is necessary to operate and improve our business, to prevent fraud, to secure our website and systems and to respond to customer inquiries, provided that these interests are not outweighed by your own rights and freedoms.
Legal obligations are relied upon when we must process information to comply with applicable laws, regulations, tax requirements or a lawful request from a government authority.
8. Third Party Services
Our website may integrate or link to services provided by third parties, including analytics tools, map services, social media platforms and external financing or listing partners. These third parties may collect information about you independently of our website and their collection and use of information is governed by their own privacy policies.
We encourage you to review the privacy policies of any third party services you interact with, whether through links on our website or through services we recommend. We are not responsible for the privacy practices of third parties, and this policy does not govern their activities.
If you choose to provide information to a third party through a link on our website, that information is provided directly to the third party and is not collected or controlled by us.
9. Data Retention
We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes and to enforce our agreements.
The specific retention period for any category of information depends on the nature of the information and the purposes for which it is processed. For example, transaction records may be retained for a period required by tax and accounting laws, while general inquiry information may be retained for a shorter period.
When personal information is no longer needed, we take reasonable steps to securely delete or anonymize it. If deletion is not possible for technical reasons, we will isolate the information from further processing until it can be removed.
10. Data Security
We implement reasonable administrative, technical and physical safeguards designed to protect the personal information we hold against unauthorized access, disclosure, alteration and destruction. These measures include access controls, encryption of data in transit, secure hosting arrangements and staff training on privacy and data handling practices.
While we work hard to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website, and you acknowledge that you provide information to us at your own risk.
If you have reason to believe that your interaction with our website is no longer secure, or if you suspect a security incident involving your personal information, please contact us immediately using the details in the contact section of this policy.
11. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include the following.
The right to access means you may request a copy of the personal information we hold about you and details about how we process it. The right to rectification means you may ask us to correct information that is inaccurate or incomplete. The right to erasure means you may request that we delete your personal information in certain circumstances.
The right to restrict processing means you may ask us to limit how we use your information in certain situations. The right to data portability means you may request a copy of your information in a structured, commonly used format. The right to object means you may object to processing based on legitimate interests, and the right to withdraw consent applies where processing is based on your consent.
To exercise any of these rights, contact us using the details in the contact section below. We will respond to verified requests within the timeframes required by applicable law and may ask you to confirm your identity before acting on a request.
12. International Data Transfers
Our business is operated from Canada, and the personal information we collect is primarily stored and processed in Canada. In some cases, our service providers may process information in other countries, including the United States and other jurisdictions where our hosting and analytics providers maintain facilities.
When we transfer personal information across borders, we take steps to ensure that the information receives an adequate level of protection in accordance with this policy and applicable law, such as by relying on standard contractual clauses or other recognized safeguards.
By using our website and providing information to us, you consent to the transfer of your information to jurisdictions outside your own, where privacy laws may differ from those in your country of residence.
13. Privacy for Children
Our website and services are intended for individuals who are at least the age of majority in their jurisdiction of residence and who are legally able to enter into vehicle purchase and sale transactions. We do not knowingly collect personal information from children under the age of sixteen.
If we become aware that we have inadvertently collected personal information from a child under the age of sixteen without verified parental consent, we will take steps to delete that information as quickly as possible.
If you are a parent or guardian and you believe that your child has provided personal information to us, please contact us using the details in the contact section below so that we can take appropriate action.
14. Third Party Links
Our website may contain links to third party websites, applications and services that are not operated by us. These links are provided for your convenience and do not imply any endorsement by Toronto Used Cars Buy N Sell Inc. of the linked content or service.
We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third party websites or services. We encourage you to review the privacy policy of every website you visit before providing any personal information.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or the services we offer. When we make changes, we will revise the last updated date at the top of this page.
In the case of material changes, we will provide a more prominent notice, which may include a notice on our homepage or a direct communication where appropriate. We encourage you to review this policy periodically to stay informed about how we protect your information.
Your continued use of the website after any changes to this policy become effective constitutes your acceptance of the revised policy.
16. Contact Information
If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact us using the details below.
Toronto Used Cars Buy N Sell Inc.
3275 Lawrence Ave E
Scarborough - M1H 1A5
Canada
Email: talk@torontoused.lol
Phone: +17436372797
Website: https://www.torontoused.lol
We will acknowledge your inquiry promptly and work to resolve any privacy concern in a timely and respectful manner.